Privacy Policy

CallFusion Corp ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services (collectively, the "Service"). By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information in various ways, including directly from you, automatically through your use of the Service, and from third parties.

1.1 Information You Provide

• Account Information: During the registration process, we gather basic personal details such as your name, email address, and phone number. This information is fundamental for account creation and communication.
• Payment Information: For registered users engaging in transactions, we collect payment information through third-party payment processors. Such information is collected to process payments and is subject to the privacy policies of these third-party services.
• User Content: We collect any content you submit, post, or transmit through the Service, including messages, preferences, interests, and other communications. This helps us tailor the user experience and align our services with your needs.
• Correspondence Records: We keep records of any correspondence with you to provide prompt and effective customer support.

1.2 Information We Collect Automatically

• Usage Data: As you interact with our services, we collect usage data, which includes your engagement patterns and feature usage. This helps us understand user preferences and tailor the user experience.
• Device Data: We collect information about the devices you use to access the Service, such as IP address, browser type, operating system, device identifiers, and mobile network information.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your use of the Service. Cookies help us identify user sessions, understand user behavior, manage site traffic, and provide personalized user experiences.

1.3 Information from Third Parties

• Third-Party Services: If you engage with third-party services (e.g., payment processors), we may receive information about you from those services, subject to their privacy policies.
• Aggregated Data: We may aggregate personal information with that of other users to enhance our services. This collective data can be utilized for broader marketing initiatives and shared with third parties for promotional purposes, always in compliance with our privacy standards.

2. How We Use Your Information

We utilize user data with a focus on enhancing service efficacy and user engagement. The collected data serves multiple purposes:

• To Provide and Maintain the Service: To operate, refine, and improve the Service's functionality, ensuring it aligns with user expectations and needs.
• To Personalize Your Experience: By analyzing interaction patterns and preferences, we tailor the content and information we send or display to you, providing a more personalized experience.
• To Communicate with You: To send updates, respond to inquiries, provide customer support, and deliver administrative messages.
• For Analytics and Research: To analyze usage trends and preferences, diagnose technical issues, and make informed decisions for service enhancements.
• For Customer Support: The information gathered allows us to provide prompt and accurate assistance, addressing user queries and concerns effectively.
• For Marketing and Advertising: We leverage user data for targeted marketing and advertising. By analyzing user interactions and preferences, we can tailor our marketing communications to be more relevant and engaging.
• To Enforce Our Terms and Policies: To monitor compliance with our Terms of Service and this Privacy Policy, and to detect, prevent, and address fraud or security issues.
• For Legal Compliance: To comply with legal obligations, respond to legal processes, and protect our rights and the rights of others.

3. How We Share Your Information

At CallFusion, the handling and sharing of user data are conducted with utmost care and in strict compliance with legal and ethical standards. Our policy strongly emphasizes the non-sale of user data, ensuring your privacy and trust are always at the forefront.

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer support, and marketing assistance.
• For Legal and Safety Purposes: In certain circumstances, we may need to disclose user data to comply with legal obligations or to protect the rights, property, or safety of CallFusion, our users, or others.
• In Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share your information for any other purpose disclosed to you with your consent.

4. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, and disclosure. Our platform employs various safeguards to protect user data, but the nature of online environments means that absolute security cannot be guaranteed. Users should be aware that any information they transmit or share with our services is done at their own risk.

In the event of a data breach or unauthorized access, despite our stringent security protocols, CallFusion cannot be held liable for any resulting damage or loss. We will take prompt action to address any security incidents and will comply with applicable laws in notifying affected users. We strongly advise you to protect your account information and to use our services with an understanding of these limitations.

5. Data Retention

We retain your information for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

6.1 Access and Update Your Information

You have the right to request access to the personal information that we hold. This enables you to understand what information we have collected and how it is being used. You can access and update your account information by logging into your account settings. You may also contact us for any modifications you wish to make by sending an email to kajen@callfusion.io.

6.2 Opt-Out of Communications

You have the option to opt out of receiving promotional emails from CallFusion. We respect your choices in communication preferences, and you can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link or a similar link at the bottom of our emails. Please note that even if you opt out, we may still send you non-promotional messages related to your account or our ongoing business relations.

6.3 Deletion of Personal Information

You also have the right to request the deletion of your personal information from our records. Such requests can be made through direct communication with us via an email request at kajen@callfusion.io. We endeavor to comply with these requests promptly, respecting your decision to remove your data from our systems.

6.4 Cookie Preferences

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Service may become inaccessible or not function properly.

7. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. By using the Service, you consent to the transfer of your information to countries outside of your country of residence.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

By using our website and services, you acknowledge and consent to the terms of this Privacy Policy and any future amendments. CallFusion reserves the right to modify this Privacy Policy at any time, at our discretion, without direct notice to users. Such changes will become effective upon posting on our website.

We encourage you to review the Privacy Policy periodically for any updates or changes. Your continued use of our services after any modifications indicates your acceptance of these revised terms.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please feel free to reach out to us. You can contact us via email at: kajen@callfusion.io.

Acknowledgment

By using our Service, you acknowledge and consent to the terms of this Privacy Policy and any future amendments.